Keyboard

Script: Troubleshoot Keyboard Not Working

1. Start with Basic Questions:

• Agent: "Is the keyboard completely unresponsive, or are only some keys not working?"
  • If completely unresponsive: Proceed to Step 2.
  • If only some keys are not working: Skip to Step 5.

2. Check Physical Connection:

• Agent: "Let’s ensure the keyboard is properly connected."
  1. If using a wired keyboard:
     • Ensure the USB cable is securely connected to the computer.
     • Try plugging it into a different USB port.
  2. If using a wireless keyboard:
     • Check if the batteries are working or need replacement.
     • Make sure the Bluetooth receiver or dongle is properly connected.
     • Try re-pairing the keyboard via Bluetooth.

3. Restart the Computer:

• Agent: "Sometimes, a simple restart can fix the issue."
  • Restart the computer and see if the keyboard starts working.
  • If the keyboard works in the BIOS (before the OS loads): The problem is likely with the operating system or drivers.

4. Check for Driver Issues:

• Agent: "Let’s confirm that the keyboard drivers are properly installed."
  1. On Windows:
     • Open Device Manager → Expand Keyboards.
     • Right-click the keyboard and Uninstall Device. Restart the computer, and Windows should automatically reinstall the driver.
  2. On macOS:
     • Go to System Preferences → Keyboard, and click on Modifier Keys to ensure there are no conflicts.
     • Check if Keyboard Settings are properly configured.

5. Test with Another Device:

• Agent: "Let’s see if the problem is with the keyboard or the computer."
  1. Connect the keyboard to a different computer or device.
     • If it works: The issue is likely with the original computer’s configuration.
     • If it still doesn’t work: The keyboard might be faulty.

6. Software Settings & Troubleshooting:

• Agent: "Let's check if some software or settings are interfering."
  1. Ensure Sticky Keys, Filter Keys, or Num Lock are not enabled.
     • On Windows: Go to Settings → Ease of Access → Keyboard.
     • On macOS: Check System Preferences → Accessibility → Keyboard.
  2. Scan for viruses or malware that may interfere with input devices.