Ring Central Telephony Project

In Process [In Process]

15% complete, updated on Tue 9/17/24 3:53 PM by Darryl Kimak

Changed Percent Complete from 10% to 15%.
Craig has shared the cost breakdown for the project. See attached estimate cost (summary of cost below)

• 500 Standard digital line - $60/year - $30K
• Additional Local Number - 2000 - $1.20 = $2,400
• Rental Phone (base) - $30/user annually
• Enterprise support for phones and call centers is included in the contract. No additional cost for BYU-Hawaii
• Contact Center Standard concurrent license is $1,200 per year 
• Recommend to subscribe to SMS Registration to allow texting
• The estimated cost base on the spreadsheet is $99,922.56 annually
• Cisco Firmware license is $32 per phone - ONE TIME FEE.  Estimated to 200 Phones ($6,400)
• Enterprise Support is not paid by Hawaii. It is already included in the Enterprise License Contract. Allows us to contact Ring Central Support. Craig will set Ramond as authorized contact.
  • MVP Standard User support
  • Contact Center for Call Center
• DCL TCR SMS Registration – Allows us to text each other with our RingCentral Phone.

ATA Hardware 

• Jose's recommendation recommends to buy new hardware that is NPP
• Non-NPP are tied to your service contract once you terminate Call Manager then, the service goes away
• $130 covers two lines
• How many elevators, Emergency Blueboxes, credit cards, power generators, freezers, or equipment alarm
• Include these on our device count.
• Jose needs hardware specs for ATA Devices -
• Provo uses Access intercom-type devices for video and audio. Jose to send specs to Ramond
• Ramond will check Food Services to see if they have freezer alarms
• TSA, please check with the science department if they have devices that use alarms that are connected to phone lines
• Ramond: Do we want elevator dialers to put the digits in the ATA or treat it as a regular downline
• Fax lines - BYUH Has cloud fax - Startafax. $700/month
  • Can have to lines, create a dedicated fax line

Jose pointed out that we cannot configure or update the Cisco phones until we port our numbers.

• How long are we willing to have some users not have a telephone (downtime)? Not able to call
• If we have 150 physical phones, do we have enough? We will need to pick up the phone from the user's desks after we port over, configure, and return the phones
• it takes about 45 minutes to 1 hour to update firmware and it is not guaranteed it will work. We may have to redo the firmware if it doesn't work

Branding is currently a feature that RingCentral does not have. They cannot brand tenants. Branding is on the site level and not on subsites.  We will have to request this feature from RingCentral when they update.
 
International Calls

• Absorbed by the contract, not currently billed back. Charges are not enough to bill back.
• RingCentral has blocked some countries for fraudulent sources of phone calls, such as African nations.
• If it is flagged for legitimate business calls, we can notify or submit the request RingCentral to allow the call.

 
 
Phone Porting
Phone porting is a one-time charge if we port all numbers over. Additional porting is an extra charge.
If we don’t port over all the phones at one time, if we make a call to an extension that has not ported over to RingCentral, we will need to dial the full phone number rather than the extension of your next-door office.
Less error porting all the phone numbers
Less user confusion.
It will take 45 minutes to 1 hour to update firmware.
We don’t have the space to configure more than xx time.
 
2 to 3 weeks before cut over, the users already have the app to play around.
Jose said users should be able to call each other already.
All of their settings that existed before will transfer over. It is only the change of carrier.
 
The phone rental can be prestige before port over. Easy support and swap for broken phones. This will auto-provision after porting.
There is severe overhead in getting it ready because we cannot use the Cisco phone or update the firmware until after we port it over.
How much are users willing to be down if they need physical phones?
 
Look for local companies who will buy back Cisco Phones.
 
Trip Agenda:

• Site Survey and Site Mapping. Look at the existing infrastructure. Are there going to be roadblocks that can potentially affect the implementation project?
• Answer questions
• Faxing solutions.
• Elevators
• Intercom
• Blue boxes

 
2^nd Trip

• Training
• Timeline to play with
• User Requirements

 
3^rd Trip ?

• Monitor implementation
• Port day issues to polish