Is there a cancelation fee?
Asked by Ryan Garcia on Fri 8/19/16 11:53 AM Last edited Mon 12/14/20 10:29 AM
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Call Center Help Desk Mon 12/14/20 10:30 AM
Guests can cancel their reservations any time prior to 5:00 pm Hawaiian Standard Time (HST) the day before your activity date without penalty. Cancellations or N0-Shows with no notification after 5:00 pm HST the day before your activity date will be charged in full with NO REFUND.
Guests who have purchased their tickets (and ground transportation) through a travel agency or tour operator and have a travel voucher must request cancellation through those sources, which invariably have their own cancellation and refund policies.