My Recently Visited Services
Use this form to request help with Classroom Technology Equipment.
Media Services makes every effort to respond to these requests as quickly as possible. You may also call them directly at 675-3855.
Use this form if you tried to reset your password and are still having trouble logging in to BYU-Hawaii resources (Email, Workday, Student Center, Canvas, BYUH-Secure, myBYUH)
Please use this form to request help from the IT Help Desk team. For the fastest service during normal business hours (8AM - 5PM, M-F), please call the IT Help Desk at 808-675-3921. Otherwise, feel free to request help through this form.
Use this form to submit a request for IT Hardware purchase approval.
Use this option to report a problem or request help with connecting to the network.
Use this form to submit a request for software purchase approval.
Use this option if:
-you have an active connection to the network either wireless or wired
-other websites are loading successfully (try http://www.google.com)
-you have tried Internet Explorer, Google Chrome, and Mozilla Firefox (all with Language set to: English)
AND you are still having trouble with web pages on the BYUH website
Request access to view student plan and path to graduation using Stellic
BYUH filters Internet content using industry-standard filters. Occasionally, these filters need fine tuning. If you come across a Web site you think should be blocked, or if you are trying to access a site that you think has legitimate value, request it here.
Use this form to request canvas help for functionality, viewing, or logging in.
Go to https://community.canvaslms.com/t5/Student-Guid... for Canvas Student Guide
Go to https://community.canvaslms.com/t5/Instructor-G... for Canvas Instructor Guide
ASUS Router Network Connectivity Support
Related KB See: https://byuh.teamdynamix.com/TDClient/1902/Port...
Use this option to request help with email issues such as:
-Problems sending or receiving messages
-Unable to delete messages
You may also call the HelpDesk at (808)675-3921 for assistance.
- Use this request for General Brightspot web help
- Problem with BYUH Website
Request help with office IT equipment including phones, printers, computers, TVs, etc. or software.
Use this service request form for TeamDynamix Ticket System, Assets, Portal, Changes/Updates, and PPM.
Please contact IT Helpdesk at (808) 675-3921 or email help@byuh.edu
Use this form if you have problems printing using Pharos, computers in the Computer Labs, and need to add print credit.
Problem with myBYUH:
If it is a problem with the portal, AND you have logged into myBYUH before, log into:
http://hprod.byuh.edu
If that does not work, there are more widespread problems and EIS should be contacted immediately.
Use this option to request an office extension Voicemail PIN reset.