Popular Services

Request help with network connectivity

Use this option to report a problem or request help with connecting to the network.

Request for content edit

Request Approval for IT Purchase

Request help with Classroom Technology AV Equipment

Problem with BYUH website

Request help with VPN Access

Request for VPN access should be made by the department manager for the employee.
Who is the manager?
VPN access is required to connect to:
This connection will be used to:

The Lab, TVA, or Hale printer isn't working

NOT for Housing Office

Request for new/relocate network line(s)

Request help with a TVA, Hale, Lab or Kiosk Computer

Request help with Enterprise Printer- Admin Area (LSB, CAC, Old GYM & HGB )

Use this option to report a problem with Enterprise Printer for CSR Admin Area
- Canon Printer Issues
- Areas Affected: LSB, CAC, Old GYM & HGB

Request help with Office Printer - ADMIN AREA (LSB, CAC, Old Gym, & HGB)

Use this option to report a problem with your office printer if you are located in one the following location Office Printer Problem - LSB, CAC, Old Gym, & HGB

- Office printer issue - NON-Canon Printer
- Printer Errors
- Paperjams
- Toner installations
- New Printer Installations

Campus TV Signal Issues

I need help with a TV Set Top Box

Request help with MyDrive

Use this option to request space on myDrive

Get Answers to Frequently Asked Questions

Help with Hale, TVA, Lab or Kiosk Computer (ACLS)

I need help with my login

Before submitting a request here, please go to https://ssa.byuh.edu/reset and attempt to reset your password. Remember, your BYUHID is your username/login while your StudentID is your 7-digit Student number.

Video Conferencing

Order Presentation Equipment

Request to order Presentation equipment

Request help with myBYUH

Problem with myBYUH:
If it is a problem with the portal, AND you have logged into myBYUH before, log into:
http://hrprod.byuh.edu or
http://fprod.byuh.edu for financials, travel authorizations, etc.

If that does not work, there are more widespread problems and EIS should be contacted immediately.

Request help with BYUH Email

Use this option to request help with email issues such as:
-Problems sending or receiving messages
-Unable to delete messages

You may also call the HelpDesk at (808)675-3921 for assistance.

I have a question about or a problem with Canvas

Questions about email mailbox quotas

Request help with Office Printer - WING Area (CST, FMO, FMS1, FMS2, GCB, UHO, HEB, MPC, SEB, SSC, STC, Old SCOB Bldg)

Use this option to report a problem with your office printer if you are located in one the following location CST, FMO, FMS1, FMS2, GCB, UHO, HEB, MPC, SEB, SSC, STC, Old SCOB Bldg

- Office printer issue - NON-Canon Printer
- Printer Errors
- Paperjams
- Toner installations
- New Printer Installations

General OIT Request