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Services A-Z (65)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

C

Campus TV Content/Channel List

Campus TV Signal Issues

G

General OIT Request

H

Help with Hale, TVA, Lab or Kiosk Computer (ACLS)

I

I need help with a TV Set Top Box

I need help with my login

Before submitting a request here, please go to https://ssa.byuh.edu/reset and attempt to reset your password. Remember, your BYUHID is your username/login while your StudentID is your 7-digit Student number.

Issues with access to other services

O

Order Presentation Equipment

Request to order Presentation equipment

P

Q

Questions about email mailbox quotas

R

Report a web site problem

Use this option if:
-you have an active connection to the network either wireless or wired
-other websites are loading successfully (try http://www.google.com)
-you have tried Internet Explorer, Google Chrome, and Mozilla Firefox (all with Language set to: English)
AND you are still having trouble with web pages on the BYUH website

Request a new office printer

Request a new printer

Request a new OIT Project

Request Application Training

Request Approval for IT Purchase

Request assistance with Outlook calendar

Request desktop software

Request for Access to Shared Department Folders

Use this option to request department or additional space on Dropbox

Request for Timekeeper Workday Access

Request help with a Lab, TVA, or Hale Printer

Request help with a Query/Report

Request help with a security camera

Report a security camera issue, or request the Genetic client.

Request help with BYUH Email

Use this option to request help with email issues such as:
-Problems sending or receiving messages
-Unable to delete messages

You may also call the HelpDesk at (808)675-3921 for assistance.

Request help with email password

Use this option to request help resetting your email password.

Request help with Enterprise Printer - MCK Area (ACR, CAF, MCK, MFB )

Use this option to report a problem with Enterprise Printer in the CSR MCK Area
- Canon Printer issues
- Areas affected: ACR, CAF, MCK, MFB Building

Request help with Enterprise Printer- Admin Area (LSB, CAC, Old GYM & HGB )

Use this option to report a problem with Enterprise Printer for CSR Admin Area
- Canon Printer Issues
- Areas Affected: LSB, CAC, Old GYM & HGB

Request help with Genetec

Request help with Lab/Pharos printing

Request help with Pharos:
-problems printing
-need to add print credit

Request help with my password

Symptoms:
I've been able to log in before but now I :
-Can't login to myBYUH, email, Canvas, Peoplesoft, etc.
-Can login to some services, but not others.

Request help with myBYUH

Problem with myBYUH:
If it is a problem with the portal, AND you have logged into myBYUH before, log into:
http://hrprod.byuh.edu or
http://fprod.byuh.edu for financials, travel authorizations, etc.

If that does not work, there are more widespread problems and EIS should be contacted immediately.

Request help with MyDrive

Use this option to request space on myDrive

Request help with network connectivity

Use this option to report a problem or request help with connecting to the network.

Request help with office IT equipment

Request help with office IT equipment

Request help with Office Phone(s)

Use this option to report problems with your IP Phone.

Request help with Office Printer - ADMIN AREA (LSB, CAC, Old Gym, & HGB)

Use this option to report a problem with your office printer if you are located in one the following location Office Printer Problem - LSB, CAC, Old Gym, & HGB

- Office printer issue - NON-Canon Printer
- Printer Errors
- Paperjams
- Toner installations
- New Printer Installations

Request help with Office Printer - MCK Area (ACR, CAF, MCK, MFB)

Use this option to report a problem with your office printer if you are located in one the following location - Aloha Center, CAF, MCK, MFB


- Office printer issue - NON-Canon Printer
- Printer Errors
- Paperjams
- Toner installations
- New Printer Installations

Request help with Office Printer - WING Area (CST, FMO, FMS1, FMS2, GCB, UHO, HEB, MPC, SEB, SSC, STC, Old SCOB Bldg)

Use this option to report a problem with your office printer if you are located in one the following location CST, FMO, FMS1, FMS2, GCB, UHO, HEB, MPC, SEB, SSC, STC, Old SCOB Bldg

- Office printer issue - NON-Canon Printer
- Printer Errors
- Paperjams
- Toner installations
- New Printer Installations

Request help with Office Printer- Wing Area (CST, FMO, FMS1, FMS2, GCB, UHO, HEB, MPC, SEB, SSC, STC, Old SCOB Bldg)

Use this option to report a problem with Enterprise Printer for CSR Wing Area
- Canon Printer Issues
- Area Affected: CST, FMO, FMS1, FMS2, GCB, UHO, HEB, MPC, SEB, SSC, STC, Old SCOB Bldg

Request help with Onity

Request help with other software applications

Request help with PeopleSoft Campus

Request help with PeopleSoft Finance

Request help with PeopleSoft Portal

Request help with PeopleSoft/myBYUH Access

Use this option if you are able to log in and you
-see your name or NetID as logged in
-are unable to see necessary views
-get and error message when you try to complete a task
-have tried other browsers with the same result

Request help with Sunapsis

Request help with Visual Ratex

Used to track all requests for Login Access and other issues related to Visual Ratex

Request help with Workday

Request help with Y-Careers

Use this option to report Y-Careers login problems

Request needing approval

Requires approvals from HR, Financial, OIT

Request office phone install, move, or removal

Use this option to request a new office phone, have one moved, or removed.

Request to update the telephone directory

Use this option to submit a request to have a telephone directory listing added or updated.

Request VPN access

Reset Voicemail PIN

Use this option to request an office extension Voicemail PIN reset.

T

The Lab, TVA, or Hale printer isn't working

NOT for Housing Office

V

Video Conferencing

W

Wireless Connectivity

Use this if you are having trouble connecting to the BYUH-Secure wireless network.