Services A-Z (66)

NOT for Housing Office

This quick reference checklist is designed to help employees and decision makers of commercial facilities, schools, etc. respond to a bomb threat in an orderly and controlled manner with the first responders and other stakeholders.

https://byuh.teamdynamix.com/TDClient/KB/Articl...

Before submitting a request here, please go to https://accounts.byuh.edu/Account/Management to reset your password. Remember, your BYUHID is your username/login while your StudentID is your 7-digit Student number.

Request to order Presentation equipment

Use this option if:
-you have an active connection to the network either wireless or wired
-other websites are loading successfully (try http://www.google.com)
-you have tried Internet Explorer, Google Chrome, and Mozilla Firefox (all with Language set to: English)
AND you are still having trouble with web pages on the BYUH website

Request a new printer

Use this option to request department or additional space on Dropbox

Report a security camera issue, or request the Genetic client.

Use this option to request help with email issues such as:
-Problems sending or receiving messages
-Unable to delete messages

You may also call the HelpDesk at (808)675-3921 for assistance.

Use this option to report a problem with Enterprise Printer in the CSR MCK Area
- Canon Printer issues
- Areas affected: ACR, CAF, MCK, MFB Building

Use this option to report a problem with Enterprise Printer for CSR Admin Area
- Canon Printer Issues
- Areas Affected: LSB, CAC, Old GYM & HGB

Request help with Pharos:
-problems printing
-need to add print credit

Problem with myBYUH:
If it is a problem with the portal, AND you have logged into myBYUH before, log into:
http://hrprod.byuh.edu or
http://fprod.byuh.edu for financials, travel authorizations, etc.

If that does not work, there are more widespread problems and EIS should be contacted immediately.

Use this option to request space on myDrive

Use this option to report a problem or request help with connecting to the network.

Request help with office IT equipment including phones, printers, computers, TVs, etc.

Use this option to report problems with your IP Phone.

Use this option to report a problem with your office printer if you are located in one the following location Office Printer Problem - LSB, CAC, Old Gym, & HGB

- Office printer issue - NON-Canon Printer
- Printer Errors
- Paperjams
- Toner installations
- New Printer Installations

Use this option to report a problem with your office printer if you are located in one the following location - Aloha Center, CAF, MCK, MFB


- Office printer issue - NON-Canon Printer
- Printer Errors
- Paperjams
- Toner installations
- New Printer Installations

Use this option to report a problem with your office printer if you are located in one the following location CST, FMO, FMS1, FMS2, GCB, UHO, HEB, MPC, SEB, SSC, STC, Old SCOB Bldg

- Office printer issue - NON-Canon Printer
- Printer Errors
- Paperjams
- Toner installations
- New Printer Installations

Use this option to report a problem with Enterprise Printer for CSR Wing Area
- Canon Printer Issues
- Area Affected: CST, FMO, FMS1, FMS2, GCB, UHO, HEB, MPC, SEB, SSC, STC, Old SCOB Bldg

Use this option if you are able to log in and you
-see your name or NetID as logged in
-are unable to see necessary views
-get and error message when you try to complete a task
-have tried other browsers with the same result

Used to track all requests for Login Access and other issues related to Visual Ratex

Use this option to report Y-Careers login problems

Requires approvals from HR, Financial, OIT

Use this option to request a new office phone, have one moved, or removed.

Use this option to submit a request to have a telephone directory listing added or updated.

Use this option to request an office extension Voicemail PIN reset.

Request access to HR Workday

Request access to Peoplesoft Student Admin

Request access to Workday Financials (Department Budget, Purchasing & Travel)

Request access to view student plan and path to graduation using Stellic